Independent AV retailers
Range fit, staff use cases, service area and after-sales expectations.
Trade & Partners
Start with the market and the requirement.
A practical first conversation for independent AV retailers, local agents and distributors, installers, project partners and OEM product teams.
Local agents & distributors
Territory, channel plan, brand interest, compliance responsibility and support model.
Installers & project partners
Room type, source ecosystem, network conditions, quantities and handover needs.
OEM procurement
Bluetooth or Wi-Fi audio requirement, target use, interfaces, hardware scope and validation path.
Include in your email
Enough context for a useful reply.
- Service region in Australia
- Channel or business website
- Brands or product categories of interest
- Intended customer or installation use
- Project requirements and timing
- Estimated quantity, if known (optional)
Do not send customer records, contract pricing, credentials or full serial-number lists by first email.
Trade, dealer & OEM
Use this mailbox for channel, distribution, installation and OEM requirement assessment.
parcerias@soundaustral.comFrom an audio brief to a reviewable proposal
- Define the job. Describe the room, listener numbers, existing equipment, audio sources and who will operate the system.
- Separate essential and optional features. Mark each input, output, zone and control method as required or optional before requesting models.
- Agree a sample check. For a new combination, specify the playback, network recovery and everyday controls that must work before a larger order.
- Confirm fulfilment in writing. Identify the quoted model and regional package, delivery area, supply responsibility, installer handover and support contact. A preliminary enquiry does not confirm stock or a delivery date.
Prepare a TV audio connection plan · Check the seller, delivery and support route
Australian supply checks come before an offer.
Wireless and electrical models may require assessment under applicable ACMA, RCM and electrical-safety arrangements. The responsible supplier and evidence path must be identified for the actual sales version before supply. SoundAustral does not apply or display a certification mark on its own authority.
ACMA: know what you must do as a supplier · EESS: steps for compliance
Product knowledge · clear responsibilities
Turn an introduction into a useful next conversation.
A concise brief helps a retailer, installer or brand team explain the same project consistently. Use five headings to bring the important details together before discussing a specific model or commercial offer.
- Company, role & region
- Customer task & existing system
- Models, documents & demonstration
- Initial scope & decision points
- Handover & continuing support
Email the right team with a clear first brief.
Use the general mailbox for published content and system questions, and the partnership mailbox for business proposals. The prepared links open your own email app; review and send the message yourself.
Content, products & system questions
Include the model, connections, observed behaviour and checks already completed.
contato@soundaustral.comRetail, brands & project enquiries
Include your company, region, intended customers and the cooperation you want to discuss.
parcerias@soundaustral.comFor an introduction, use public company details and a project outline. Keep passwords, customer records and private identity documents out of the first email.